Vibrant Visions Cheshire customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
privacy@vibrantvisionscheshire.co.uk
Telephone
07398058116
What information we collect, use, and why
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information fordealing with queries, complaints or claims are:
- Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use names and email addresses/telephone numbers to respond to enquiries people send us. This is necessary so we can contact them with an answer, and we collect nothing more than that. It benefits the individual, who gets a reply, and us, as we can deal with queries efficiently. The impact on individuals is minimal: the data is basic, they would expect us to use it this way, it is kept securely, used only for the enquiry and deleted when no longer needed.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
How long we keep information
1 year
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Data processors
Cloudflare
This data processor does the following activities for us: Hosting provider
This data processor does the following activities for us: Email provider
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
- Organisation name
- Cloudflare
- Category of recipient
- Hosting provider
- Country the personal information is sent to
- US
- How the transfer complies with UK data protection law
- The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
- Organisation name
- Category of recipient
- Email provider
- Country the personal information is sent to
- US
- How the transfer complies with UK data protection law
- The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
- privacy@vibrantvisionscheshire.co.uk
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
ICO Head Office 4th Floor,
No.3 Circle Square 5 Hawkshaw Street
Manchester M1 7BL
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint